Kubernetes Technical Support

Gemini Open Cloud Provides Kubernetes Expertise

To Support Your Maintenance and Operations

Technical Support

As your primary contact window for resolving usage issues and obstacles, we provide enterprises with Kubernetes expertise and advice, and make full use of the features of Kubernetes to improve information security, IT availability, reduce costs, and maximize your investment.

Assist in Maintenance

As your Kubernetes infrastructure is deployed and running, our Kubernetes experts are here to support your enterprise to keep the IT systems stable.

Technical Service Plan

Basic Items

  • Single Contact Window
  • Kubernetes usage problem consultation
  • Troubleshooting and reporting
  • Information Security Consulting
  • Performance consulting
  • Remote support
  • Health check
  • Security patch
  • Correction program update
  • Best practice sharing
Service PlanSilverGoldPlatinum
Kubernetes VersionProvided by Gemini Open CloudProvided by Gemini Open CloudProvided by Gemini Open Cloud
Service Hours5 days x 9 hours5 days x 9 hours7 days x 24 hours
On Site Servicen/aonce / year6 times / year
Regular Reportn/aonce / year2 times / year
Response TimeWithin the next working day2~12 hours1~6 hours

* Note 1: The workday follows the Gemini Open Cloud's calendar.

* Note 2: Response time is the time to provide service by phone, Email or remote support in the first time after receiving technical support request (calculated by standard working time, not by 24 hours a day).

Learn More about Kubernetes Technical Support