
Tech Support Plan
Gemini offers both 5*8 & 7*24 Technical Support Plans to global customers as below:
- Service Plan
Coverage Hours- Assisted Support
Email Support - Assisted Support
Gemini Tech Support System - Assisted Support
Phone Support - Assisted Support
Remote Support - Assisted Support
Onsite Support - Reply Time
Critical Issue - Reply Time
Major Issue - Reply Time
Minor Issue - Reply Time
Cosmetic Issue - System Fix
- System Update
- System Upgrade
- H/W Procurement & Installation
- S/W Installation & Provision
- System Check
- Annual Service Fee (% of Original Purchase Price)
- Gold
- 8hrs(09:00~17:00)
5 working days per week - On-demand
- 2 hours
- 4 hours
- 8 hours
- 12 hours
- N/A
- 1/year
- 20%
- Platinum
- 24hrs/7days
- On-demand
- 1 hours
- 2 hours
- 4 hours
- 6 hours
- 2/year
- 25%