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Tech Support Plan

Gemini offers both 5*8 & 7*24 Technical Support Plans to global customers as below:

  • Service Plan

  • Coverage Hours
  • Assisted Support
    Email Support
  • Assisted Support
    Gemini Tech Support System
  • Assisted Support
    Phone Support
  • Assisted Support
    Remote Support
  • Assisted Support
    Onsite Support
  • Reply Time
    Critical Issue
  • Reply Time
    Major Issue
  • Reply Time
    Minor Issue
  • Reply Time
    Cosmetic Issue
  • System Fix
  • System Update
  • System Upgrade
  • H/W Procurement & Installation
  • S/W Installation & Provision
  • System Check
  • Annual Service Fee (% of Original Purchase Price)
  • Gold
  • 8hrs(09:00~17:00)
    5 working days per week
  • On-demand
  • 2 hours
  • 4 hours
  • 8 hours
  • 12 hours
  • N/A
  • 1/year
  • 20%
  • Platinum
  • 24hrs/7days
  • On-demand
  • 1 hours
  • 2 hours
  • 4 hours
  • 6 hours
  • 2/year
  • 25%